At Cloud4Y we strive to provide high standards in client service.

  • technical support service is available for call or chat 24/7
  • response time - up to 10 minutes
  • we speak English, Russian and Arabic languages
  • it is free of charge

  • Send your request via ticket system
    Only for registered users

    Ask for technical support
    support@cloud4y.ru 
    Tel: +7 495 268 04 12

    If your business requires additional technical support that goes beyond our responsibilities e.g. support with administrating your OS or applications, we are happy to offer you our paid services.


    Cost of additional technical support (IT outsourcing) "Platinum"


    Payment options

    # hrs included

    Working hours

    Time-till-action

    Cost

    Monthly subscription

    4

    24/7*

    10 mins

    7 000 rub. per month*

    One-time payment

    1

    10-19/5*

    TBC

    1 800 rub. per hour*


    *Moscow time (GMT+3).
    *Every additional hour is charged at 1 800 rub. per hour


    Examples of works / tasks that are included in paid additional technical support


    Paid technical support includes support of virtual machines "inside the cloud"- setting up and fixing problems in the operation of operating systems and applications.

      Virtual Machine
    • OS setup
    • Office Software setup and maintenance
    • Antivirus setup
    • Setup of access rights restrictions
    • 1C software support
    • Client-bank management and maintenance
    • File server deployment
    • Email server deployment
    • Domain controller deployment
    • Terminal server deployment
    • Backup and recovery of database
    • Database server deployment
    • Application server deployment
      Network
    • Remote access server setup IPSec SSL VPN
    • Firewall/NAT setup
    • Load balancer setup


    *The final list of tasks can be adjusted with a personal manager